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Henry Adams receives Feefo Gold Trusted Service Award for second year running

20 January 2021

Henry Adams receives Feefo Gold Trusted Service Award for second year running

Henry Adams Sales & Lettings is delighted to have received the coveted Gold Trusted Service award from Feefo, following on from winning the same award for excellent customer service last year.  The Trusted Service award recognises businesses which deliver consistently outstanding service, as rated by real customers.

Gareth Overton, head of residential sales at Henry Adams, said, “We’re very proud to receive the Gold award again this year as it’s based on the feedback of the most important judges of all, our customers. We’d like to thank each of our amazing customers for their incredible reviews on Feefo in what’s been a very challenging year for everyone. Our teams have worked incredibly hard to give all our customers the best possible experience so it’s fantastic to see that this has been recognised.”

The Feefo award is based on the number and average rating of reviews Henry Adams has collected and as all reviews are verified as genuine, the accreditation is a true reflection of the company’s commitment to outstanding service. 

Ian Wiggett, managing director of Henry Adams Lettings, added, “Everyone at  Henry Adams is fully committed to providing the highest quality of service possible, so it’s important for us to listen, understand and respond to the feedback from our customers. The beauty of Feefo is that it allows us to connect directly with customers to receive a clear and accurate view of their experience of dealing with Henry Adams, which enables us to consistently improve year on year.  Congratulations go to all our colleagues across the group who have continued to show their commitment to providing great service to Henry Adams customers.”

Feefo is a customer review tech platform that provides businesses with the ability to collect real, purchase-verified reviews and insights. Working with over 3,500 brands, Feefo ensures that all feedback is authentic in order to increase consumer confidence. This enables businesses to make smarter business decisions and build more rewarding relationships with customers. 

Henry Adams is one of the most successful and well-respected firms of estate agents and chartered surveyors with a network of offices in West Sussex, Surrey and Hampshire. 

The company has its head office in Chichester and provides expertise across a broad range of property disciplines, including residential sales, lettings, commercial, planning, land & new homes, agricultural, surveying and fine art auctions. 

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